/* ==========================================================================
   NIGAMA CONNECT — CUSTOMER SUPPORT HELPDESK STYLES (support.css)
   Governed by 03_SCREEN_DATA_SUPPORT_HELPDESK.md & API Contracts
   ========================================================================== */

.nc-support-section {
  padding: 5rem 0;
  position: relative;
  background: transparent !important;
  background-color: transparent !important;
  border-top: none;
}

.nc-support-header {
  text-align: center;
  max-width: 1040px;
  margin: 0 auto 3rem auto;
}

.nc-support-header h2 {
  font-size: var(--nc-fs-h1, 2.5rem);
  font-weight: 800;
  margin-bottom: 1rem;
  letter-spacing: -0.5px;
}

.nc-support-header h2 span {
  background: linear-gradient(135deg, var(--nc-brand-primary), var(--nc-brand-gold));
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
}

.nc-support-header p {
  color: var(--nc-text-secondary);
  font-size: var(--nc-fs-body, 1.05rem);
  line-height: 1.7;
}

/* --------------------------------------------------------------------------
   SUPPORT TWO-COLUMN WORKSPACE: FORM LEFT + DIRECT CHANNELS RIGHT
   -------------------------------------------------------------------------- */
.nc-support-workspace {
  display: grid;
  grid-template-columns: 1.2fr 1fr;
  gap: 3rem;
  align-items: start;
}

/* Support Form Card */
.nc-support-form-card {
  background: var(--nc-surface-card);
  border: 1px solid var(--nc-border-subtle);
  border-radius: var(--nc-radius-xl, 24px);
  padding: 2.5rem;
  box-shadow: var(--nc-shadow-md);
  position: relative;
  overflow: hidden;
}

/* Dynamic Completion Progress Meter */
.nc-support-progress-wrapper {
  margin-bottom: 2rem;
}

.nc-support-progress-header {
  display: flex;
  justify-content: space-between;
  font-size: 0.82rem;
  font-weight: 700;
  color: var(--nc-text-muted);
  margin-bottom: 0.5rem;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.nc-support-progress-bar-track {
  width: 100%;
  height: 6px;
  background: var(--nc-surface-elevated);
  border-radius: 6px;
  overflow: hidden;
}

.nc-support-progress-fill {
  width: 0%;
  height: 100%;
  background: linear-gradient(90deg, var(--nc-brand-primary), var(--nc-brand-mint));
  transition: width 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

/* Form Groups & Inputs */
.nc-form-row {
  margin-bottom: 1.5rem;
}

.nc-form-label {
  display: block;
  font-size: 0.88rem;
  font-weight: 700;
  color: var(--nc-text-primary);
  margin-bottom: 0.5rem;
}

.nc-form-select, .nc-form-input, .nc-form-textarea {
  width: 100%;
  padding: 12px 16px;
  border-radius: var(--nc-radius-md, 12px);
  background: var(--nc-surface-elevated);
  border: 1px solid var(--nc-border-subtle);
  color: var(--nc-text-primary);
  font-family: inherit;
  font-size: 0.95rem;
  outline: none;
  transition: all var(--nc-trans-fast, 0.2s ease);
}

.nc-form-select:focus, .nc-form-input:focus, .nc-form-textarea:focus {
  border-color: var(--nc-brand-primary);
  box-shadow: 0 0 0 3px var(--nc-brand-primary-glow);
  background: var(--nc-surface-card);
}

.nc-form-textarea {
  min-height: 130px;
  resize: vertical;
}

/* Form Feedback Alerts */
.nc-support-alert {
  padding: 1rem 1.25rem;
  border-radius: var(--nc-radius-md, 12px);
  font-size: 0.92rem;
  line-height: 1.6;
  margin-bottom: 1.5rem;
  display: none;
}

.nc-support-alert.alert-success {
  background: rgba(16, 185, 129, 0.12);
  border: 1px solid var(--nc-brand-secondary);
  color: #10B981;
  display: block;
}

.nc-support-alert.alert-error {
  background: rgba(239, 68, 68, 0.12);
  border: 1px solid #EF4444;
  color: #EF4444;
  display: block;
}

#supportSubmitBtn {
  min-width: 220px;
  width: auto;
  align-self: flex-start;
  height: 50px;
  justify-content: center;
}

@media (max-width: 768px) {
  #supportSubmitBtn {
    width: 100% !important;
  }
}

/* --------------------------------------------------------------------------
   RIGHT COLUMN: DIRECT CONTACT CARDS & DIAGNOSTIC HARNESS
   -------------------------------------------------------------------------- */
.nc-support-side-col {
  display: flex;
  flex-direction: column;
  gap: 1.75rem;
}

.nc-contact-channels-card {
  background: var(--nc-surface-card);
  border: 1px solid var(--nc-border-subtle);
  border-radius: var(--nc-radius-xl, 24px);
  padding: 2rem;
  box-shadow: var(--nc-shadow-sm);
}

.nc-contact-channels-card h3 {
  font-size: 1.25rem;
  font-weight: 700;
  margin-bottom: 1rem;
  color: var(--nc-text-primary);
}

.nc-channel-item {
  display: flex;
  align-items: center;
  gap: 1rem;
  padding: 1rem;
  border-radius: var(--nc-radius-md, 12px);
  background: var(--nc-surface-elevated);
  border: 1px solid var(--nc-border-subtle);
  margin-bottom: 0.85rem;
  text-decoration: none;
  color: inherit;
  transition: all var(--nc-trans-fast, 0.2s ease);
}

.nc-channel-item:hover {
  border-color: var(--nc-brand-primary);
  transform: translateX(4px);
}

.nc-channel-icon {
  width: 42px;
  height: 42px;
  border-radius: 10px;
  background: rgba(15, 163, 217, 0.15);
  border: 1px solid rgba(15, 163, 217, 0.3);
  display: grid;
  place-items: center;
  color: var(--nc-brand-primary);
  flex-shrink: 0;
}

.nc-channel-info-label {
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--nc-text-muted);
  font-weight: 700;
}

.nc-channel-info-val {
  font-size: 0.95rem;
  font-weight: 700;
  color: var(--nc-text-primary);
}

/* Built-In Developer Diagnostic Test Harness Card */
.nc-diag-card {
  background: var(--nc-surface-card);
  border: 1px solid var(--nc-border-subtle);
  border-radius: var(--nc-radius-xl, 24px);
  padding: 1.75rem;
  font-size: 0.88rem;
}

.nc-diag-card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 1rem;
  font-weight: 700;
  color: var(--nc-brand-gold);
}

.nc-diag-btn {
  padding: 6px 14px;
  border-radius: 20px;
  font-size: 0.8rem;
  font-weight: 700;
  background: rgba(245, 158, 11, 0.15);
  border: 1px solid var(--nc-brand-gold);
  color: var(--nc-brand-gold);
  cursor: pointer;
  transition: all 0.2s ease;
}

.nc-diag-btn:hover {
  background: var(--nc-brand-gold);
  color: #000000;
}

.nc-diag-output {
  background: #020617;
  border: 1px solid var(--nc-border-subtle);
  border-radius: 8px;
  padding: 10px 14px;
  font-family: var(--nc-font-mono, monospace);
  font-size: 0.78rem;
  color: var(--nc-brand-mint);
  white-space: pre-wrap;
  min-height: 60px;
}

/* --------------------------------------------------------------------------
   RESPONSIVENESS (MOBILE-FIRST PRIMACY)
   -------------------------------------------------------------------------- */
@media (max-width: 900px) {
  .nc-support-section {
    padding: 2.5rem 0 !important;
  }
  .nc-support-header {
    margin-bottom: 2rem !important;
  }
  .nc-support-header h2 {
    font-size: 1.85rem !important;
  }
  .nc-support-workspace {
    grid-template-columns: 1fr !important;
    gap: 1.75rem !important;
  }
  .nc-support-form-card {
    padding: 1.5rem 1.25rem !important;
    border-radius: var(--nc-radius-lg, 18px) !important;
  }
  .nc-contact-channels-card,
  .nc-diag-card {
    padding: 1.5rem 1.25rem !important;
    border-radius: var(--nc-radius-lg, 18px) !important;
  }
}

@media (max-width: 600px) {
  .nc-support-form-card {
    padding: 1.25rem 1rem !important;
  }
  .nc-form-select, .nc-form-input, .nc-form-textarea {
    font-size: 1rem !important; /* 16px prevents iOS Safari automatic zoom */
    padding: 12px 14px !important;
  }
  #supportSubmitBtn {
    width: 100% !important;
    min-height: 48px !important;
    justify-content: center !important;
  }
  .nc-channel-item {
    padding: 12px !important;
  }
  .nc-diag-output {
    font-size: 0.72rem !important;
    padding: 8px 10px !important;
    max-height: 180px !important;
    overflow-y: auto !important;
  }
}

/* ──────────────────────────────────────────────────────────────────────────
   LIGHT THEME OVERRIDES FOR HELPDESK SUPPORT
   ────────────────────────────────────────────────────────────────────────── */
[data-theme="light"] .nc-support-section {
  background: transparent !important;
  background-color: transparent !important;
}

[data-theme="light"] .nc-support-header h2,
[data-theme="light"] .nc-support-card-title,
[data-theme="light"] .nc-channel-card h4 {
  color: #0F172A !important;
}

[data-theme="light"] .nc-support-header p,
[data-theme="light"] .nc-channel-card p {
  color: #475569 !important;
}

[data-theme="light"] .nc-support-form-card,
[data-theme="light"] .nc-channel-card,
[data-theme="light"] .nc-diagnostics-card {
  background: #FFFFFF !important;
  border-color: rgba(15, 23, 42, 0.1) !important;
  box-shadow: 0 4px 24px rgba(0, 0, 0, 0.05) !important;
}

[data-theme="light"] .nc-support-input,
[data-theme="light"] .nc-support-select,
[data-theme="light"] .nc-support-textarea {
  background: #F8FAFC !important;
  border-color: rgba(15, 23, 42, 0.12) !important;
  color: #0F172A !important;
}

[data-theme="light"] .nc-support-input:focus,
[data-theme="light"] .nc-support-select:focus,
[data-theme="light"] .nc-support-textarea:focus {
  background: #FFFFFF !important;
  border-color: var(--nc-brand-primary) !important;
}